Shipping & Delivery
SHIPPING ANOUNCEMENT
Due to Covid-19 lockdown, shipment may be delayed in some countries. We will ensure that all items ordered are processed and couriered as soon as we can.
FREE SHIPPING
We are glad to bring our customers great value and services. That’s why we provide FREE SHIPPING WORLDWIDE.
RECIPIENT ADDRESS TIPS
- Full name and address of the recipient.
- If your address is handwritten, USE CAPITALS.
- Ensure the writing is Clear, Legible and Accurate.
- If at all possible use a printed or typed address instead of a handwritten one.
- ALWAYS include the Postal-code or Zip-code.
- Including your phone number may serve to contact you if you are not at the receiving end to collect the parcel during delivery . This will help avoid delay, especially with packets, parcels or items with merchandise in the event of an enquiry or payment charges, with registered letters/packets, Parcels or EMS items.
SHIPPING TO OVER 250 COUNTRIES
We are proud to offer international shipping services. However, there are some locations where we are unable to ship to. If you happen to be from one of those countries we will contact you. Additional charges may be charged for the remote delivery.
SHIPPING & DELIVERY
From our past experience, most postal/registered parcel/articles arrive around 2-6 weeks (there may be slight differences in accordance to different countries/regions, especially remote countries, where they might need to transit through a different city or country). EMS mail usually arrives around 1-4 weeks. Shipping time is very dependent on mail service delivery processes and different country/region customs control. You may refer to your local Transport Statistics feature to get an approximate delivery time.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-10 day processing time or at times when there is an epidemic which prevents normal shipment.
CUSTOMS AND TAX
The price of the items in this website does not include your countries custom tax or duty charges. www.sunzale.com is not responsible for any custom tax or duty charges once the items payment have been processed. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom tax or duty charges when they arrive to your country.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes, due to free shipping, tracking may not be available for some items. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.